SERVICING ALL MAJOR OEM SYSTEMS
Proactive Service for a Diverse Range of Imaging Equipment
Many facilities turn to 7T to keep their operations running seamlessly and efficiently.
MRI Systems
CT Scanners
PET/CT Systems
Mammography Units
X-Ray Machines
C-Arm Systems & Cath Labs
COMPREHENSIVE SOLUTIONS • REMOTE MONITORING • CALIBRATION SERVICES
Tailored Service Coverage Options
Our service contracts help customers concentrate on increasing productivity and delivering top-notch patient care. They guarantee equipment uptime and reliability, allowing for better budgeting.
Recognizing that each facility has unique requirements, we offer flexible service coverage options designed to meet your specific needs, providing maximum value and extending the lifespan of your equipment.
PAY-AS-YOU-GO
TIME & MATERIALS-
Pay as you go labor
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Pay as you go parts replacement
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Travel expense
Focused labor services, with parts provided by your facility.
BASIC PLAN
PREVENTATIVE MAINTENANCE-
Parts replacement
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Pay as you go parts
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Guarenteed labor
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Travel expense
Scheduled services to ensure
your equipment remains in optimal condition.
PREMIUM PLAN
RAPID RESPONSE-
Tech support
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Rapid response
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Parts replacement
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Pay as you go parts
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Guarenteed labor
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Overnight parts shipping
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Travel expense
Comprehensive support, including all repairs and maintenance.
Comprehensive Modality Coverage
MRI Full Service Coverage Includes
All Repair Services
Coverage for both standard and after-hours service.
OEM Recommended Preventive Maintenance
Routine checks to ensure equipment integrity and reliability.
Parts Coverage
Comprehensive support for coils, helium, and magnets.
Magnet Monitoring
Continuous assessment to guarantee optimal magnet performance.
Chiller Coverage
Protection for cooling systems essential to MRI functionality.
CT Scanners Coverage:
Our CT scanner service mirrors our MRI coverage, with additional benefits:
Glassware Coverage
Protection for critical components, including the x-ray tube.
Our Commitment
At 7T, we guarantee an impressive 98% uptime for all equipment, achieved through our proactive service approach.
98% Uptime
guarantee
How do we deliver value and reduce downtime?
Expert Technicians
Our highly trained specialists ensure superior quality for each modality.
Local Common Failure Parts Stock
Immediate availability of critical components for same-day delivery.
Proactive Replacement of Life-Limited Parts
Anticipating and replacing common failure parts before they disrupt operations.
- Active Monitoring Systems: Continuous oversight for early detection of potential issues.
- Remote Service Connection: Quick identification of problems for efficient, one-shot solutions.
- Power Protection: Safeguarding each piece of equipment against power fluctuations.
Frequently Asked Questions
Do you offer multi-year service contracts?
Yes. 7T offers multi-year service contracts for medical imaging equipment. These contracts help facilities plan ahead, manage service costs, and keep critical imaging systems supported over time. Contract options can be reviewed based on your equipment type, service needs, response requirements, and facility goals.
What is the turn-around on a service call?
Turnaround depends on the type of service agreement and the urgency of the issue. With 7T’s rapid response premium service contract, our team responds and begins troubleshooting in less than 24 hours. For all service requests, 7T works to assess the issue quickly, identify the next steps, and help reduce equipment downtime whenever possible.
Do you troubleshoot over the phone?
Yes. 7T can troubleshoot many service issues over the phone. Our team also has access to proprietary software that allows us to see what is happening with the equipment, review system performance, and help identify potential problems remotely. When possible, this allows us to begin diagnosing the issue before an on-site service visit is needed.
If the power goes out will it effect the system?
A power outage can affect medical imaging equipment, depending on the system type, how the power loss occurred, and whether the equipment was properly shut down or protected. Sudden outages, surges, or improper restarts may cause system errors, cooling issues, software issues, or hardware concerns. If your facility experiences a power outage, 7T can help review the system, troubleshoot any alerts or error codes, and determine whether service is needed before the equipment is used again.
What types of imaging equipment do you service?
7T services a range of medical imaging equipment, including MRI, CT, PET/CT, X-ray, C-arm, and related imaging systems. Service availability may vary by manufacturer, model, equipment condition, and parts access. Our team can review your system details and determine the best service approach for your facility.
Can 7T help with preventative maintenance?
Yes. Preventative maintenance is an important part of keeping imaging equipment reliable and reducing unexpected downtime. 7T can help create a service plan based on your equipment type, usage, manufacturer recommendations, and facility needs. Regular maintenance can help identify issues early, support system performance, and extend the useful life of your equipment.
What information should I provide when requesting service?
To help 7T respond quickly, please provide the equipment type, manufacturer, model, serial number, facility location, a description of the issue, any error messages or codes, and whether the system is currently down. Photos of the issue, screenshots, or recent service history can also help our team begin troubleshooting faster.
Whether you need equipment, service, or support, 7T Imaging Services is ready to help.
Enhancing Quality and Efficiency
Our holistic service strategy maximizes the quality and performance of your equipment while boosting overall operational efficiency. With 7T, you can rely on dependable service that keeps your imaging systems performing at their best.
Discover how we have reduced our customers’ operational costs by 40% without compromising quality. Contact us today!