Our service contracts are designed to help facilities maintain equipment performance, reduce downtime, and receive dependable technical support throughout the contract term.
Full-Service Care Coverage provides structured support for covered equipment, including scheduled preventative maintenance, service documentation, technical support, travel during coverage hours, and replacement parts as outlined in the service agreement.
Each contract is designed to give customers a clear understanding of what is included, how support is delivered, and what response expectations apply during standard coverage hours.
Preventative maintenance is performed quarterly on covered equipment to help support safe operation, reliable performance, and early identification of potential service needs. Service history records are maintained throughout the contract year and provided to the customer at the end of the contract term.
Following preventative maintenance, a report will be provided outlining key findings, including:
During standard coverage hours, customers receive labor and technical support as defined in the service agreement. Coverage may include phone support, on-site response, and priority parts delivery to help reduce disruption when service is needed.
Coverage includes:
• Technical support during normal working hours
• 15-minute phone response from a dedicated account manager
• Typical 6-hour on-site response time for system hard-down situations
• Priority parts delivery with no special handling fees
Response times and coverage details may vary based on the specific equipment, location, and service agreement.
Service contract coverage includes travel during standard coverage hours. Replacement parts are also included, except for items specifically listed as exclusions in the service agreement.
Parts may be new or equivalent to new in performance when used in the equipment.
Service contract coverage may vary based on equipment type, facility requirements, location, and selected coverage level. Contact us to review available service contract options, coverage details, response times, exclusions, and support offerings for your equipment.
